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T/F – Our agency does an investigation of complaints/grievances received.
T/F – The Agency Director oversees the Agency Complaint/Grievance process.
T/F – Clients receive information about how to voice a complaint/grievance upon admission to the agency.
T/F – Retaliation is strictly prohibited against an individual who voices a complaint/grievance.
T/F – We should never tell our supervisors if a client has a complaint.